They know that the Subject Matter Expert (SME), developing the plan's response steps, will likely overlook many things that are extremely important to the recovery process. This is because they, the SME, considers these things insignificant. It's part of what they do every day and seems inconsequential to them.
However... You have not identified the hidden water main dark corner by having Dave's fresh set of eyes follow the plan steps. Had you had Dave take part in a discussion exercise, he would have mentioned that he has no idea where the water main is and you could have included a map, a picture and detailed description of the location in the plan. So instead of stumbling around trying to trace pipes that are hidden inside of walls, the water would be shut off in minutes and would have saved 9 additional floors from being flooded.
As always, thank you to the folks who provided peer review for this lunchbreak learning module
Garth is the Principal of Green Apple Resilience Planning (greenapplebcp.com), a member of the DRI Canada (dri.ca) Board of Directors, and a Certified Business Continuity Professional (CBCP). His career focus is on the development and management of holistic resiliency programs as well as effective management of crisis events. The path to his current position began with software development, project and program management, and as an IT technology educator worldwide for IBM in the late 1990s and early 2000s. He transitioned to disaster recovery, business continuity, and crisis management beginning in 2002. Significant formal, and self-education throughout his career has ensured he remains relevant and effective.
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