TUG Buzz! for Friday September 13, 2019


  1. Attention All IBM Customers New & Improved IBM Service Request Tool
  2. September Meeting of Members - Wednesday, September 25th
  3. Stay Connected - Confirm your subscription to TUG Buzz

Important message from Midrange, a valued TUG Gold Member...

Attention All IBM Customers:
Effective September 14th - New & Improved IBM Service Request Tool - Please Read!

Dear IBM Community,

IBM has been phasing in its new Service Request Tool over the last couple of years for all of its hardware and software platforms and now the final pieces are complete and will be launched tomorrow. We have attached a letter explaining the great new improvements that can now be found at

Here is a link to the support letter from IBM: IBM Support Letter.

In addition we have attached a Presentation that will walk you through the new IBM Support site. We encourage you to read both of them.

Dan Duffy

Midrange logo

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Kicking off our 35th Year...

September 2019 Meeting of Members!

Monte CarloDate: Wednesday September 25, 2019

LOCATION: Monte Carlo Inn, Markham Downtown

7255 Warden Ave (at Denison Street)
Markham, Ontario L3R 1B4

** FREE Parking **


Alison Butterill Trevor Perry
Steve Willl Barbara Morris


     AGENDA for September 25th MoM

ADMISSION:  Free for TUG members ($60 non-members) 

Registration  4:30 pm

5:00 pm - Session 1:
Steve Will, Chief Architect - IBM i Operating System

"IBM i in 2019: It's Not Just AS/400"

IBM's Steve Will talks AS/400, POWER9, IBM i 7.4, cognitive systems, and everything in between! True or False: The IBM i operating system is just the AS/400 all over again...

read more

6:00 pm - Intermission (Buffet Dinner & Networking)

7:00 pm - Session 2:
Barbara Morris, IBM Toronto Lab RPG Compiler Development

"Practicalities of IBM i Modernization"

Best Practices for Modern RPG - The features of ILE RPG that allow you to write "modern" code and...

read more

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The Toronto Users Group for Power Systems (TUG) is a user group/forum for the exchange of ideas, and specializes in providing affordable education relating to the IBM iSeries, AS/400, System i, and Power Systems platforms. TUG is in its 35th year of operation.

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